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       Tessuta's Andrea Greenspan
       started weaving  ribbon gifts
       as a teenager. Now she 
       weaves  them for you!
       Follow Tessuta on Facebook.
   

FAQS and Customer Service Information

Please feel free to contact us with any comments regarding our products or functionality of our site – we are here to serve you!

Our business hours are 8:00 AM to 5:00 PM EST.

Contact us at: 866-8-PILLOW (866-874-5569) or email us: sales@tessuta.com
 
Wholesale customers can register for a Wholesale Account - click on the Wholesale Login  tab at the top of the page for more information. 
 
Fax orders 24 hrs. a day: (561) 776-3148

Please direct any correspondence, including merchandise returns with pre-approval, to the following address:

Tessuta
10180 Riverside Drive, Suite 2
Palm Beach Gardens, FL 33410

Credit Cards: We accept Mastercard, Visa, Discover, and American Express

Orders paid by check will ship after the check clears the bank.

All items that appear on our website are in stock. Out-of-stock items do not appear on the website.

Back orders: If an item is back ordered after an order is processed we will notify you and give you the option to cancel or order a replacement item.

Returns: All retail returns for an exchange or store credit must be sent back at customer’s expense with in 30 days of original purchase and in resalable condition. Customer will pay all shipping costs to send back and original shipping costs will not be refunded.

 

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Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.


Return Policy




All retail returns for an exchange or store credit must be sent back at customer’s expense with in 30 days of original purchase and in resalable condition. Customer will pay all shipping costs to send back and original shipping costs will not be refunded.


Privacy Policy


We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.